CitiKitty Inc.

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CitiKitty Cat Toilet Training Kit: Customer Care

Order Status

Has my order shipped?
You will receive an e-mail notification with tracking/delivery confirmation when your order ships.

How do I change quantities or cancel an item in my order?
Please send us an e-mail to info@citikitty.com

How do I track my order?
A shipping confirmation with Tracking/Delivery Confirmation number will be e-mailed to you once your order has shipped.

My order never arrived.
If your package(s) did not arrive after you received your shipping confirmation please send us an e-mail to info@citikitty.com

An item is missing from my shipment.
Please send us an e-mail to info@citikitty.com

My product is missing parts.
We apologize for the error with your order. Please contact info@citikitty.com with your order number and the parts that are missing so we can correct the issue for you.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more inventory in stock. As soon as they are available we will notify you via e-mail and ship the the item to you.

Shipping

How much is my shipping?
Shipping is automatically calculated after your shipping address is provided prior to order completion. Simply add items to your cart and proceed to the checkout page where you will be offered various shipping methods and their prices. Shipping rates are based on package size, weight and ship to location.

When will my order ship?
Most orders ship within 1-2 business days. You will receive an e-mail shipping confirmation once your order has shipped that contains tracking information.

Do you ship to my country?
CitiKitty ships to most countries. During the check-out process of your order you will receive dropdown menu of available countries, if your country is not located on this list unfortunately we cannot ship to your country at this time.

Please note: due to strict import standards we cannot ship any consumable products to Australia.

What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered available shipping methods and their prices. 

Guarantees

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Your credit card information is safe on this site and is never shared with the 3rd party.

Payment, Pricing & Returns

Do I have to pay sales tax?
Sales tax is only collected from orders shipping to the state of Pennsylvania.

I have a question on my charges.
Please contact us at info@citikitty.com for further assistance - we are happy to help!

What are my payment choices?
CitiKitty accepts Visa, MasterCard, American Express, Discover and PayPal. We also can accept check or money orders via mail.

Check or Money Orders Please Send Your Payment to:
CitiKitty Inc.
P.O. Box 1072
Morrisville, PA 19067

Make payment to 'CitiKitty Inc'. For the total cost of your order please go through the check-out process and select or shipping method for your order total. You may also use the pricing below.
1 CitiKitty Cat Toilet Training Kit with Shipping to the U.S. - $35.45
2 CitiKitty Cat Toilet Training Kits with Shipping to the U.S. - $66.57
1 CitiKitty Cat Toilet Training Kit with Shipping to Canada - $43.49
1 CitiKitty Cat Toilet Training Kit with Shipping Internationally - $59.74

I need a copy of my receipt/invoice.
Please e-mail us at info@citikitty.com with your order # and we can have a receipt sent to you.

What is the return policy?
Returns are accepted for unopened items within 30 days of receipt. Returns and refunds require an RMA # for processing. If you would like to return your product please email info@citikitty.com to receive an RMA number. 

I received the wrong product.
If you feel that you have received the wrong product, please contact us at info@citikitty.com within 72 hours of receiving the product.

When will my credit appear on my account?
Credits usually post to your account within 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to the shipment of your item(s).

Buyer's Guide

How do I find the product I am looking for?
All of the items available from us can be found here.

Cat Toilet Training Questions

Do you have a Cat Toilet Training FAQ?
Yes! Please visit our FAQ Page

Do you have a Training Forum for CitiKitty?
Yes, please visit www.citikitty.com/forum

What kitty litter should I use during training?
CitiKitty recommends using flushable kitty litter during training. CitiKitty recommends: Better Way Flushable Kitty Litter or

FIND AT YOUR LOCAL PET STORE/BIG BOX
Cat's Pride Scoopable (confirm fine print says its 'flushable')
World's Best Cat Litter (septic safe)
Swheat Scoop (septic safe)
Feline Pine